Returns Policy


We hope that you will be totally satisfied with your purchase.
If for any reason you are not then contact chris@distefanostraps.com within 7 days and he will do everything within reason to get you satisfaction. If you buy a strap and you simply do not like it when you get it, then you can of course return to us in unworn, original condition with registered shipping and we will refund your purchase cost (less shipping) within 5 working days if not sooner - we DO NOT return the shipping costs and the cost of returning the item is the responsibility of the buyer - same as with almost every on-line retailer. Please do not "buy to try" and expect a full refund as we are unable to cover the costs of shipping for you to do so.
HOWEVER - If there is a reason to return because a mistake was made or there is a genuine manufacturing fault we will of course refund you in full, including shipping fees or replace the strap with no extra cost.
We always look for the simplest solution so please contact Chris and he will try to resolve any issue.

RETURN ADDRESS
DSFIRENZE
COYLE - DISTEFANO
Via Pietro Tacca 3
50125 - Firenze
ITALY

IMPORTANT :
* If you are shipping to us from outside the EU then please declare the item as  "USED CALF STRAP" - No Value - This is important otherwise the strap will be held in customs and a charge will be made and we will not be able to refund you.

Include your FULL NAME  and contact details with the returned item so we can correctly identify you and avoid any delay in refunding you or replacing the strap.

PAYMENT METHOD
You can pay through our secure website with your Credit Card or you can follow the link to Paypal at Checkout
All our payments are securely encrypted so your personal information is kept secure at all times
If you wish to make payment by Bank Wire then please contact chris@dsfirenze and he will send you the information you will need.